At Protocol™, we’re dedicated to bringing you well-designed products that make living fun and easy. We stand behind all our products and warrant them to be free from defects in workmanship and materials for 1 year from the date of purchase. Defects and Malfunctions: If you receive a new product that appears to be defective or malfunctioning, please return the item to the initial point of purchase for an exchange or refund. Replacement Parts and all Other Inquiries: Please email Protocol Customer Service to inquire about the availability of replacement parts and all other inquiries. We will be happy to assist you. Our address is inquiries@protocoldesign.com